All our products at the moment are digital and virtual, therefore there are no refunds, returns or exchanges at the moment. The only condition for a refund is if the order is somehow faulty–i.e. you did not receive what you paid for and the product was somehow switched. If perchance you claim you made an accidental purchase, we are not able to sort it out at this moment. Our buying process takes several steps, therefore slips-of-clicks are not likely.
We ask that the buyers and clients make reasoned, informed and rational decisions. Please read our terms & conditions for greater clarity. Our product descriptions are written to help buyers make informed decisions based on weighing of alternatives. The website provides adequate information of the context and background, and as of May 2024, we are also publishing Statement of Expectations and Processes & Timelines across our various sites and holdings, of which First Came The Word is one. Our websites also hold knowledge bases and FAQs to help quiet, slow, shy, and neurodivergent learners or those new to our type and line of offering. These features may be revoked after our audience have built and understood us and our offering.